Service FAQs - The River Food Pantry | The River Food Pantry
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Frequently asked questions

What do I need to bring to The River to receive boxed groceries?

If you are a registered client at The River, please bring the white registration card that The River has issued you.

If you are visiting The River for the first time, please bring an ID for ONLY the head of the household.

When operations return to normal at The River, you will need to provide IDs and proof of address for each member in your household in order to shop. Examples of documents for household member ID’s include: insurance cards, school IDs, birth certificates, Social Security cards, vaccination records, etc. Every visit thereafter please bring only the white registration card that you will be issued.

Do I have to bring my verification every time?

Once we have an account set up for you, all you need is your River Market card each time. Cards are good for one year from the date of issue. If you have not received a card yet, please let us know.

If you do not have your card with you, please bring an ID.

What if my address or household size changes?
Just let us know and we will make the change! If your address changes, be sure to bring proof of your new address (mail addressed to you and dated within the last three months). If your household size increases, be sure to bring identification for the new person. If your household size decreases, the head of household can request that we remove members from the account.
I can only shop once a week at The River, I understand that, but does it need to be 7 or more days apart?
A “week” at The River starts on Tuesday and ends on Friday. You can shop one time during that period.
What if I can’t shop (i.e., I’m having surgery), but I need food? Will you deliver food to my house?

We are working on a food delivery pilot program within the 53704 zip code this summer. Stay tuned for more information!

If you are unable to come, you can send someone as a proxy to shop for you. Please send them with your River Market card and a dated and signed note indicating they have permission to shop for you.

Low-income older adults in Madison and Monona may be eligible to participate in our free monthly food delivery program, called Food Bridge. Learn more here.

Do you give rides?

No, rides home from The River are no longer provided due to COVID-19.

Where can I get information on other food pantries?
Call United Way at 2-1-1.

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