Frequently asked questions | The River Food Pantry
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Frequently asked questions

What do I need to be able to shop at The River?

To start an account, you need:

  • Identification for each member of the household (e.g., photo ID, school ID, Social Security cards, birth certificates, insurance cards, etc.)
  • Birthdate for each member
  • Proof of address (i.e., mail addressed to you within the last three months)

Once you have an account, you need your River Market card each time you come or a photo ID.

Do I have to bring my verification every time?

Once we have an account set up for you, all you need is your River Market card each time. Cards are good for one year from the date of issue. If you have not received a card yet, please let us know.

What if my address or household size changes?

Just let us know and we will make the change! If your address changes, be sure to bring proof of your new address (mail addressed to you and dated within the last three months). If your household size increases, be sure to bring identification for the new person. If your household size decreases, the head of household can request that we remove members from the account.

I can only shop once a week at The River, I understand that, but does it need to be 7 or more days apart?

A “week” at The River starts on Tuesday and ends on Friday. You can shop one time during that period.

What if I can’t shop (i.e., I’m having surgery), but I need food? Will you deliver food to my house?

We do not deliver food. If you are unable to come, you can send someone as a proxy to shop for you. Please send them with your River Market card and a dated and signed note indicating they have permission to shop for you.

Do you give rides?

Rides home from The River are provided on Friday nights within a 3-mile radius.

Where can I get information on other food pantries?

Call United Way at 2-1-1.

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