ePantry: Food Pantry Online Ordering System
The River is thrilled to launch Dane County’s newest food pantry online ordering system, called ePantry!
The River’s ePantry is now open for orders. Once a month, households have the option to order their groceries online. Based on household size, families select from a variety of healthy and nutritious food, including fresh produce, meat, dairy, culturally relevant offerings, and special dietary options, such as vegetarian and gluten-free items.
Designated pick-up times are available Wednesday through Friday. Clients who are homebound can still access ePantry and have their groceries delivered through River Delivers, a free delivery service to those who are unable to visit the pantry.
NOTE: Existing clients with up-to-date (renewed) accounts are eligible to start ordering from the ePantry starting August 21, 2021.
To qualify for ePantry, you must:
- Live in Dane County
- Meet TEFAP eligibility and income guidelines
- Have verified with The River (in person, online or via email) within the last year your current address and names/birthdates for each household member
Please click here to sign up for ePantry.
You will be contacted within 3 business days with either:
- Confirmation that you have been successfully added to the ePantry program; or
- A request to complete a renewal or full registration of your account information online. (Pre-registration can be completed over the phone if you show address and member documents at your first visit.)
If you need groceries sooner, please consider visiting us at our standard curbside grocery distribution.
Once your account is verified, you will receive an email on Friday with a link to place your first ePantry order.
After you are signed up, The River will send you an email with a link to place an order.
After submitting your order, you will receive a confirmation email within 2 business days confirming your pick-up day/time and the contents of your order. It will also include a picture describing where pick-up is and what to do when you arrive.
If you decide not to submit an order or cancel, you will continue to receive ePantry emails every Friday until you fulfill your order for the month. If, at any point, you are no longer interested, you can reply STOP to firstname.lastname@example.org.
Your next order can be completed in the next calendar month. You’ll receive another email to place subsequent orders within the last 5 days of the current month.
- Only one (1) ePantry order is allowed per household per month.
- During the week of your ePantry pick-up or delivery, you cannot receive additional groceries through The River’s standard curbside distribution or River Delivers. However, you are still welcome to pick up to-go meals from FAM (Family At-Home Meals) throughout the week.
If you have questions, please contact Michelle Kowaletti, ePantry Coordinator, at email@example.com or (608) 442-8815 ext. 7.
When can I place an order?
You may place an order Saturday–Wednesday after your household has been registered, or renewed if needed.
When and where is pick-up?
You can choose to pick up your order on Wednesday (10am–12pm), Thursday (4–6pm) or Friday (7:30-9:30am) of the upcoming week. Each option is a 30 minute window. Your order will be held for 15 minutes after the window closes and then we will reach out to confirm pick-up. You will receive a confirmation email around 48 hours before your selected window describing where the pick-up location is and what you need to bring.
Example: You place an order Saturday, August 14 to pick up on Thursday, August 19. If you want to make any changes to your order, they must be emailed or called in no later than Wednesday, August 18.
How do I know if I need to renew my account?
How many orders can I place?
Only one (1) ePantry order is allowed per household per month. This takes the place of one of your visits to The River.
If you place an ePantry order for the week, standard curbside groceries are not available to you for that week. You are still welcome to pick up to-go meals from FAM (Family At-Home Meals) throughout the week.
Example: If you pick up your ePantry order this week (Wednesday–Friday), you cannot receive curbside or delivered groceries until next Tuesday.
Can I have my ePantry order delivered?
Yes, deliveries can be chosen for Thursday or Friday for qualifying households. See if you qualify here.
How do I cancel or change my order?
Please contact (608) 442-8815 ext. 7 or firstname.lastname@example.org 24 hours before your scheduled pick-up or delivery to make cancellations or changes.
What if I can no longer make my confirmed pick-up time?
Please call (608) 442-8815 ext. 7 as soon as you know that you won’t be able to make your time. We will do our best to accommodate another pick-up time.
If you do not call and miss your pick-up, you will need to talk to the ePantry Coordinator before placing another order. You will not be able to place an order for that month without calling first.
What if I need something that isn’t on the order form?
Please add any items in the “Additional Comments” field at the bottom of the order form. We will do our best to accommodate.
Are there any limits on what I can order?
Yes, non-perishable items (which are marked with a * on the order form) have the following limits:
- Household of 1–2: 30 items
- Household of 3–4: 40 items
- Household of 5–6: 55 items
- Household of 7+: 65 items
ePantry Volunteers Needed!
Volunteers are needed to help pack boxes of custom orders, stock shelves and assist with distribution to clients. Please sign up to volunteer with ePantry today.