ePantry: Food Pantry Online Ordering System
The River is thrilled to launch Dane County’s newest food pantry online ordering system, called ePantry!
The River’s ePantry is now open for orders. Once a month, households have the option to order their groceries online. Based on household size, families select from a variety of healthy and nutritious food, including fresh produce, meat, dairy, culturally relevant offerings, and special dietary options, such as vegetarian and gluten-free items.
Designated pick-up times are available Tuesday through Thursday. Customers who are homebound can still access ePantry and have their groceries delivered through River Delivers, a free delivery service to those who are unable to visit the pantry.
NOTE: After signing up, you will receive an email Friday Evening to place your order.
NOTE: Online orders can be placed from Friday at 5 PM through Tuesday at 11:59 PM.
To qualify for ePantry, you must:
- Live in Dane County
- Meet TEFAP eligibility and income guidelines
- Verify with The River (in person, online or via email) within the last year your current address and names/birthdates for each household member
Please click here to sign up for ePantry.
You will be contacted within 3 business days with either:
- Confirmation that you have been successfully added to the ePantry program; or
- A request to complete a renewal or full registration of your account information online. (Pre-registration can be completed over the phone if you show address and member documents at your first visit.)
If you need groceries sooner, please consider visiting us at our standard curbside grocery distribution.
Once your account is verified, you will receive an email on Friday with a link to place your first ePantry order.
After you are signed up, The River will send you an email with a link to place an order.
After submitting your order, you will receive a confirmation email within 2 business days confirming your pick-up day/time and the contents of your order. It will also include a picture describing where pick-up is and what to do when you arrive.
If you decide not to submit an order or cancel, you will continue to receive ePantry emails every Friday until you fulfill your order for the month. If, at any point, you are no longer interested, you can reply STOP to firstname.lastname@example.org.
Your next order can be completed in the next calendar month. You’ll receive another email to place subsequent orders within the last 5 days of the current month.
- Only one (1) ePantry order is allowed per household per month.
- During the week of your ePantry pick-up or delivery, you cannot receive additional groceries through The River’s standard curbside distribution or River Delivers. However, you are still welcome to pick up to-go meals from FAM (Family At-Home Meals) throughout the week.
If you have questions, please contact Michelle Kowaletti, ePantry Coordinator, at email@example.com or (608) 442-8815 ext. 7.
For New Customers
When can I place an order?
You may place an order Friday–Tuesday after your household has been registered, or renewed if needed.
How do I know if I need to renew my account?
How many orders can I place?
Only one (1) ePantry order is allowed per household per month. This takes the place of one of your visits to The River.
If you place an ePantry order for the week, standard curbside groceries are not available to you for that week. You are still welcome to pick up to-go meals from FAM (Family At-Home Meals) throughout the week.
Example: If you pick up your ePantry order this week (Tuesday–Thursday), you cannot receive curbside or delivered groceries until next Tuesday.
Can I have my ePantry order delivered?
Yes, deliveries can be chosen for qualifying households. See if you qualify here.
Are there any limits on what I can order?
Yes, non-perishable items (which are marked with a * on the order form) have the following limits:
- Household of 1–2: 25 items
- Household of 3–4: 35 items
- Household of 5–6: 45 items
- Household of 7+: 55 items
Perishable items have no limit! However some very large orders (over 100 lbs) may need to be slimmed down due to limited space.
For Current Customers
When and where is pick-up?
You can choose to pick up your order on Tuesday (4-6pm), Wednesday (10am–12pm), Thursday (7:30-9am) of the upcoming week. Each option is a 30-minute window. Your order will be held for 15 minutes after the window closes and then we will reach out to confirm pick-up. If you miss your pick-up window, you have 12 hours to reschedule or your order will be canceled. You will receive a confirmation email around 48 hours before your selected window describing where the pick-up location is and what you need to bring.
For Thursday orders that are not picked up, you will not have an opportunity to reschedule because it’s the last pick-up option available. All orders that have not been picked up will be unpacked at 12pm on Thursday.
Example: You place an order Saturday, August 14 to pick up on Thursday, August 19. If you want to make any changes to your order, they must be emailed or called in no later than Wednesday, August 18.
How do I cancel or change my order?
Please contact (608) 665-0232 or firstname.lastname@example.org 24 hours before your scheduled pick-up or delivery to make cancellations or changes.
What if I can no longer make my confirmed pick-up time?
Please call (608) 665-0232 as soon as you know that you won’t be able to make your time. We will do our best to accommodate another pick-up time.
If you do not call and miss your pick-up, you will need to talk to the ePantry Coordinator before placing another order. You will not be able to place an order for that month without calling first.
What if I need something that isn’t on the order form?
Please add any items in the “Additional Comments” field at the bottom of the order form. We will do our best to accommodate.
ePantry Volunteers Needed!
Volunteers are needed to help pack boxes of custom orders, stock shelves and assist with distribution to customers. Please sign up to volunteer with ePantry today.